Happiness and the End of the Working Week
written by Nick Cernis on June 8th, 2008
Update: French translation now available here. (Merci, Mat!)

Business is broken
Every morning across seven continents, 402 million people rise ahead of the Sun to drag themselves into that smog-filled, oil-fuelled nightmare called the morning commute.Â
Pounding their way along 16.2 miles of pavement, train track, or gridlocked tarmac to arrive at their Official Place of Work, most will sit down, throw six triple-espressos into throats scorched by artificial air, and rub eyes zapped by fluorescent death rays from above. Â
Those who succeed in wrenching themselves into what passes for the mortal realm are then forced to hunt down jobs to fill their day, an eight-hour stretch of meaningless meetings, the constant shrill of telephones, and having to listen to Suzie from Sales tell Sally that story about Sarah seducing Simon’s sister. Again.
Welcome to Crazytown. Population: you
Despite all the obvious warnings, like the cubicle stress that ends in Godzilla-style office rampages, all of this is somehow considered normal. Commuting is a fact of life, isn’t it? Or perhaps, like me, you find a dark humour in wasting our lives by physically travelling to work in the Internet age. If it wasn’t so sad it might be funny.
I blame the accountants
So what went wrong? Many years ago, Earth’s Universal Accountant got sloppy updating the monthly work-life balance sheet, forgot to carry a zero, and ended up with a half-eaten nuclear hot dog and a basket full of toenail clippings from his mother-in-law. Oh well, he thought. I’ll just brush it all under the carpet. Who’ll know? Then he rushed home to Cloud 17b to forget about the whole nasty affair, and we’ve been practically pissing overtime ever since.
But let’s not blame him. Celestial accountants make mistakes too. Our problem remains: this business we call business is broken. So how do we fix it? And what’s the big problem, anyway?
The problem with problems
…is that they often come in threes. Business became so broken, in fact, that it needed two friends just to prop it up at the end of a long day. Here’s how the terrible triplets shape up:Â
1) We’re championing profits instead of people
Business is a numbers game. It’s optimised for the bottom line. More often than not, people come second. Most businesses are not providing us with an environment that’s fit to stable us for our working lives.
The problem lies in the question that drives them, often: “how can we make an extra $10m this year?” My answer: who cares? The question should be this: “how can we create a company that people will fight to be a part of?” Solve that first and you’ll fill your company with smart, smiling faces who actually give a damn about making your business a success. Then your profit will come. Want proof? Just look at Zappos.
2) We’re commuting instead of computing
The daily commute is killing us. It’s also putting a drain on the planet which is, at worst, throttling it slowly and, at best, terribly inconsiderate of us all.
The truth is, if businesses made some simple, cost-effective changes to the way they operate, the vast majority of us could work remotely from home on our own schedules using simple technology that already exists. (Don’t worry, I’m about to tell you how to make it happen.)
3) We’re selling hours instead of output
The base unit of work is wrong. For years, we’ve been trading the hours from nine to five for cash, whether we’ve actually got any work to do in them or not. The result is a series of invented chores, the clickedy-click of the inbox refresh button, and the clock watching committees that feature so heavily in office life.
What’s worse, we’ve gotten so used to having to fill that prescribed time with mostly meaningless twitchery that, when handed that golden rolling pin called retirement and told to cook whatever we please, many go crazy with boredom. Then we acquire the world’s largest kitchen tin and simply bake ourselves into a fruitcake-lined grave: an icing-topped end to an otherwise bittersweet life.
The solution is simple: work smarter
Doom and gloom take a back seat from here on. It’s time for some positive thinking! We need a simple change in our working habits that’s easy to implement and optimised for people, health, families, communities and the environment. A change that takes advantage of the Internet age while enhancing our quality of life and without affecting our bottom lines. Too much to ask for? I think not.
Here are my simple solutions:
The solution for employers
Want your employees to be passionate about their jobs? Want to make your life easier too? Then start optimising for happiness today by rolling out my easy four-phase plan to a healthier, happier business:
Phase 1: Change the working environment
The first thing to do is to create a working environment to be proud of. Building an enjoyable office environment is cheaper than you think. I’ll be running some fun ideas on how to create a great office at work or at home soon, so subscribe and stay tuned.
Phase 2: End the working week
Forget about 9-5. Stop buying your employees’ lives and buy their ideas and output instead. Trust them to manage their own workload in the hours they choose, regardless of whether it fills the day or not. Do the same yourself! It’ll do wonders for your health and your sanity. (N.B. If you currently bill by the hour, billing by the task instead will help make this work better.)
Phase 3: Have a work from home day
Test out working from home for one day a week for a month. Make sure you give people everything they need to work from home (including you!). Hire laptops if you have to. Tell employees that, if the trial works, you’ll make it permanent. Tell them that if it doesn’t, you’ll be going back to a regular five-day week. The results will surprise you. People will be happier and more will get done.Â
Phase 4: Offer an option to work from home full time
Reward those who’ve shown that they can be more productive from home with the option to do it full time. (If you can’t trust any of your staff to do that, why the hell did you hire them in the first place?) And, whatever you do, don’t cut their pay.
Be bold. Be successful. Be respected. Optimise for happiness in your business today.
The solution for employees
Phase 1: Get people talking
Send a link to this article around your office. Digg it or Stumble it. Make people aware that there’s a very real and obtainable alternative to the daily commute and 9-5 slog. When you go to phase 2, you want people to be aware of the options.
Phase 2: Push for a work from home day
Call a quick, informal meeting with your boss, set a short agenda with a simple goal (one work from home day a month, staggered across the company if needs be?), come out with some actionable results (like a calendar date for the first trial day, and the name of the person who’s responsible for spreading the word). Then follow-up in two weeks to make sure things are moving.
Phase 3: Prove you can be trusted
When given the chance to work from home for a day, for goodness’ sake, don’t screw it up. This is what you’ve been fighting for. Yes, it’s possible to work less and still get the same done (that was the whole point), but don’t piss this chance away. Prove you can be trusted.
Phase 4: Have a get out plan
I will warn you now. Being the one to suggest flexible working hours and championing the work-from-home lifestyle could backfire. It takes a brave heart and a keen mind to make it work, but it’s worth it. I recommend that you have a get-out plan. If your boss proves too stubborn to be flexible, or your colleagues misconstrue working smarter for slacking off, it helps to have a plan B elsewhere.
To avoid these kind of problems, I suggest two things: a) champion the work from home lifestyle for everyone (and not just yourself) and b) take Tim Ferriss’ advice — present home-working as a solution to the problem of low morale, high stress and dwindling productivity.
The solution for entrepreneurs
Entrepreneurs, freelancers and work-from-homers — I’ll have a special article to help you work smarter from home soon. Subscribe and stay tuned.
Exceptions to the rule
Naturally, remote working isn’t for everyone. And it’s not for every business, if only because a three-course candlelit dinner with wine isn’t as satisfying once it’s been through your fax machine, and brain surgery isn’t much fun when you’re forced to self-operate from instructions sent by email.Â
The difference between an exception and an excuse is simple: deep down, you always know when you’re lying to yourself. If you think of yourself as an exception just because it’s easier not to take action, perhaps it’s time to fight to make a positive change in your life or company.
Take action today!
The future is yesterday, folks. The cruise ship to a happier, smarter working life is already sailing for tens of market-leading companies filled with the smiling faces of people who love their jobs. Why not jump on board?
Join the discussion
What about you? What’s stopping you from working from home? Would it make sense with your line of work? Do you even want to work from home? Perhaps you prefer the office life and the daily commute? Share your thoughts below!
50 comments so far:
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8 Jun 08
19:06
Sterling
Nick, working from home (or anywhere remotely) is one of my favorite topics, so thank you for this post.
I love that line “The future is yesterday”. Over the years I’ve noticed more of my employed buddies working from home, even before Ferriss encouraged it in his 4HWW. Eventually most companies will have to adopt some form of remote working if they want to remain competitive.
Looking forward to your article on working smarter from home.
8 Jun 08
19:06
Bengt - fortyplustwo
This is a terrific post!
Convincing employers will be the hard part, there are many that want an old fashioned physical presence above showing results regardless of from where you work.
8 Jun 08
19:06
Victor
Check out Best Buy’s ROWE (results oriented work environment). They are on the right path.
I’m in a company that expects 8-6. If you don’t answer your phone instantly, they give you a hard time. Email should be responded to instantly. Everything is an emergency. I’m working on changing all of this of course….
8 Jun 08
21:06
flotoonie
I am a secondary school teacher and the notion of working from home for me poses certain logistical issues - unless society rethinks education (which I think they must). Many schools already have flexible instruction times but I wonder if remote instruction would work. It would require a certain restructuring how families live and operate. One advantage? - We could actually raise our children and the village would be far better company for our children than the playground melting pot - depending on your neighbourhood of course.
8 Jun 08
22:06
Rebecca Leigh
My employer allows me to work from home for a day or so every couple of months due to health issues. When I do work from home I feel more relaxed, more positive about the work I am doing, more creative and more productive.
As with Victor, my work environment runs on crisis and panic management. I try to disengage from this but it is still stressful (as well as counter-productive and unnecessary).
I’m currently transitioning to working for myself as a writer. I hope my current employer will agree to keep me on as a part-time freelancer but, if not, there are many other companies realising the benefits of offering more flexible employment.
9 Jun 08
01:06
Mike Templeton
Recently my boss just announced that our team could start working from home for one day each week. She saw that stress levels rising in our work environment and realized that giving us that opportunity to work from the comfort of our home might be one way to help alleviate it.
You present a great plan for those who don’t have management who are so gung-ho about telecommuting (is there a better word for this yet?). Great stuff!
9 Jun 08
02:06
Sunili
Wonderful post, Nick. I’ve Digged it, I’ve blogged it, I’ve shared it on Facebook via Google Reader. Must get the word out because I HATE COMING INTO WORK MOST DAYS!!
9 Jun 08
02:06
Matt
Great post - I’m looking forward to the subsequent posts.
9 Jun 08
08:06
Internet Business Ideas
Nick, this is a great post, if only a small percent of the employers will make a small change and allow the employees to work from home (those who can) the world will be a better place, people won’t be cranky all the time, when I work from home and don’t have to drive 30 min in the morning and 60 min in the afternoon I get more to do then when I spend a full day at work.
There are some places that want their employees to work from home but only if they live close by,
Tanny
9 Jun 08
12:06
Shawn Kulla
Awesome post Nick. I will definitely be sending this to the proper people around work. Thanks!
9 Jun 08
13:06
Friar
Nick;
Wish you were on our board of directors. You’d set my company straight.
At least half of us can work from any lap top computer, we dont’ actually need to physically be here to do our job.
Yet Uncle Big Brother will NOT allow telecommuting. We’ve been told, is so many words, that we can’t work from home and be trusted to put in the required hours.
Never mind that there is a parking crisis, and offices are critcally over-crowded. Nope, you CAN’T work from home.
But they WILL lecture us on car-pooling and saving the planet.
Save us, Nick!
9 Jun 08
15:06
Mat
Hi, thanks for this great article !
I’ve made a french translation on my blog :
http://bigornot.blogspot.com/2008/06/business-is-broken.html
9 Jun 08
19:06
Brad Grier
Ah, the holy grail of the working class.
@Friar: I think you and I must work at the same place!
Question for all — Why do so many employers think you are more accountable for your work when you’re in the office? Isn’t it accountability for the work you do that really matters?
Ok, that was two questions.
9 Jun 08
19:06
Mat
@Brad Grier -
I’ve two examples (I play devil’s advocate ;)
1) Consider a development team working with Extreme Programming methods. Working at home full time may be hard to manage because they can’t work in pair.
In this case, a good practice is lost.
2) Human contact is good for communications and relationship. Emails communications can lead to misunderstandings and develop tensions between teams.
Maybe employers are afraid of loosing human contact for this reason.
10 Jun 08
08:06
Raibaz
Very inspiring post, thanks :)
Too bad here in Italy management is usually too pointy-haired to even think of letting people work from home…
10 Jun 08
09:06
Nick Cernis
@Sterling - I agree, Sterling. I too, feel that many companies will be forced to take action, partly by employees who insist on a better deal, but also as attitudes to working remotely take a social swing for the better.
It’s warming to hear that you already know people who’ve been offered that opportunity, though.
@Bengt - Agreed, Bengt: much of it is territorial. There’s a false notion of power in having 1000 square feet of office space in the centre of the city. It will be tough to convince some to let go of that, but I think it’s possible.
You’ve summed up in four words one of the key problems: business owners don’t like to feel out of control. The reason you’re asked to jump on every email is the same reason they want you in the office: so they can feel in control of things. But if they worked smarter and learned better communication practises, they’d create an environment with less stress, lower employee churn rates, and higher productivity and personal happiness.
Thanks for the ROWE suggestion. I’ve put off checking it out for too long.
@flotoonie - I was hoping we’d get some insights from teachers, as this is one area that needs the most radical change. Thanks for chipping in.
If you consider that remote learning is already a very viable option for thousands of higher and further education students, I think there’s promise here lower down the educational chain too, even if the changes would have to be somewhat radical. It would require a lot of co-operation between parents and teachers, and I’m not sure that the level of respect needed between the two parties exists for that to take place yet.
But with home schooling rising by more than 60% in the last 5 years, there’s certainly a strong case that remote learning could be a viable option, and I’d love to get involved in that.
@Rebecca Leigh - freelancing for my former employer was one of the ways I was able to make the transition, Rebecca, and it certainly helped pay the bills for the first couple of months!
Many aren’t brave/mad enough to suggest it, but I think it’s a much undervalued option. Good luck with your move into the world of freelancing; I’m sure it will prove worth it for you.
@Mike Templeton - Your boss sounds smart. Kudos to her for finding a solution (which you’ll now know is also the best one!).
Re telecommuting — I prefer “remote working” or “eworking”. You just can’t stick the letter ‘e’ in front of enough words these days…
@Sunili - Thanks ever so much for spreading the word, Sunili — I genuinely appreciate it. What you said in your blog post was right: Mondays really are better from home! (But only just!)
@Matt - Stay tuned!
@Internet Business Ideas - I agree about the stress of the commute. A great exercise that I recommend is to go around your office and ask everyone how long their morning and evening commute is. Then add those figures, and present them to your boss as ammunition. If you work in a big office, the figure can often be in the hundreds of hours.
I understand employers who say that they’re happy for employees to work remotely if they live locally. Unfortunately, the type of emergencies they envision having to call staff in for are often manufactured at best, so the security they’re giving themselves is somewhat false.
@Shawn Kulla - Thanks, Shawn! I hope it gets a positive response.
@Friar - It can be tough. If I were you, I would be trying to work out what the grounds for their objection was (in a very delicate, tactful manner — don’t just say “why not?” — try, “how could I make it a more attractive option?” instead).
Then, you need to tackle their concerns and come up with a solution to appease them. It may be that they have a genuine reason to say no, but my experience is that this is very rare. Respect their choice, but know that it can be changed with some careful planning and tactful suggestions presented as benefits for the company and not just the staff.
@Mat - C’est fantastique! Thanks ever so much for taking the time to do that. I’ll add a link to your post from the top of the article.
For the record: I’m always willing to support and link to anyone who’s kind enough to take the time to translate my posts. If you’re interested, just drop a comment in the relevant article and I’ll be happy to add the link.
@Brad Grier - It certainly started off as the working class dream, but now everyone wants a piece of the independent action!
And you’re right — accountability shouldn’t be location-dependent.
@Mat [2] - The social/contact element is important. I suggest that teams who work remotely full time still meet up offline about once a month if geography allows.
@Raibaz - Sì! I understand that Italy has its own unique working practises. It could probably do with a younger government to help the notion of remote work gain acceptance, but I think there’s a lot that can be done by motivated employees too, regardless of geography.
–
Thanks for your thoughts, everyone. Keep them coming if you wish!
Of course, the ultimate goal is that the term “remote work” becomes aligned with “work” entirely. One day, we’ll all be doing it!
10 Jun 08
10:06
Davide
Hi Nick, thanks for the great post!
I’m anyway convinced that the best solution is in the middle - working half from home, half in the office. We all need colleagues, sometimes (well that’s my opinion!)
Being a freelance, I usually work from home, but sometimes it’s really boring and this puts me in an unproductive mood. So I decided to join one of the few coworking offices here in Italy. Weird huh?!
Looking forward for your post about entrepreneurs!
10 Jun 08
10:06
Mat
@Nick Cernis -
Thanks for the link ! I’m happy if it can help to share the remote work spirit ;)
@Davide -
I agree with you, I think the solution is a smart balance between remote working and working at office.
10 Jun 08
18:06
GirlPie
Your wonderful comments section design is surpassed only by your lovely manners — and a great post, natch. And the “…people who linked” is a smart resource that I’ve never seen before — a useful tool for your Readers, and a graceful share with your linkers — man, well done Nick. Reading your blog delivers ideas inside ideas…
(but your great design skills at Goburo is making it tough to put off my site’s much-needed face-lift…!)
10 Jun 08
18:06
Brad Grier
@Mat:
Yep, there are times when physical presence is required, but does it have to be in an ‘office’?
I have had team meetings at the local (Wi-Fi equipped) coffee shop. My library offers Wi-Fi, and has great workspaces and couches. Lots of print reference too! :) For the type of work I do (nay, many of us knowledge-workers do), physical presence is not a requirement to accomplishing the work. In fact, your physical presence should be considered a ‘bonus’ or premium. And should only be required when there’s absolutely no way for the work to be accomplished otherwise.
10 Jun 08
22:06
Diane
I liked your post about this subject. I agree with you wholeheartedly that “business is broken”.
I worked in offices in low level positions and was miserable especially considering all the office politics, profit driven companies/bosses, and “trading the hours from nine to five for cash” (as you put it) working at just putting in my time even when there wasn’t any actual work to do. That’s just what I was taught to do in order to live (though in my opinion that is just surviving - barely).
Seems to me that unfortunately the old fashioned work ethic has been rendered extinct by the 9-5 money for time mentality. I can see where many employers, even though they did hire their employees to do the work, wouldn’t trust them to do it unsupervised. From my experiences even supervised some workers still don’t get the work done without a lot of prodding by the supervisor. It often made me wonder why they were hired. I gave up trying to figure that one out.
Needless to say I do not enjoy the office grind.
I used to buy and read books about working from home but never was able to get anything going. Two years ago I finally turned to working in a non-traditional environment doing manual labor for a small business on a pay per day basis. Although it’s better than office work, I’d still like to start my own home-based business. What’s stopping me? Well, my excuses (lame though they may be) are: 1) I’m lazy, 2) I don’t have a lot of time or energy (I’m physically exhausted at the end of the day and sometimes work more than 10 hours a day), 3) I don’t have lots of skills that translate into work at home opportunities, 4) I’m afraid of failure (with my track record working in MLMs, blogging with affiliate marketing, and doing surveys for money - didn’t earn a cent, actually lost money- this fear isn’t unfounded), and 5) I’m rather disillusioned about even being able to start my own business. With all these excuses it’s easy to “put things off”.
Perhaps that’s more than you all wanted to know about me but I figured I’d give you a little background so you know where I’m coming from.
At any rate, I hope lots of people can benefit from your insights and tips.
Maybe one day I’ll be able to work from home and enjoy life more while still earning a living.
11 Jun 08
15:06
Lisbeth Tanz
Hi Nick -
Thanks for the walk down memory lane. The only positive thing about my old commute of over an hour was listening to NPR and being “up” on all the latest political news. Funny, I’m still up on all that, but I’m a whole lot saner working from home (for myself).
I would love to see businesses embrace your way of thinking - if not to save the human race, to save the planet.
Great post - yet again!
11 Jun 08
16:06
Mat
@Brad Grier -
Of course, meetings does not have to be in an ‘office’. But office is the common place to meet coworkers. If the employer followed “Phase1″, the office environment can be a good place to meet co-workers.
I think the most important thing is : you are free to work remotely when you’ve no one to see.
Another thing, be careful : Working in another place can be cool, but unsecure. I will personnaly not use a public Wifi network to do my business work without a VPN.
21 Jun 08
20:06
Jane
Wish more people felt this way. Keep spreading the word!
Fortunately, I do work from home - though I often wish I could run to the office and away from home demands in order to get some work done.
24 Jun 08
17:06
bill
Recently I did some back of the envelope calculations on how much land area would be needed to create about the same amount of ethanol, by volume, as the amount of gasoline we’re currently using, and came up with some numbers that were a bit scary. If switchgrass were used, you’ld need to plant an area a bit smaller than Texas — 146 million acres — to supply that amount of ethanol. If corn were used, you’ld need an area about 480 million acres of land — an area bigger than the state of Alaska and 80 million acres more than the available arable land in the US, to make the same amount of ethanol. In short, there’s no way it’ll work. The links used for the calculation are on my site.
At any rate, I came to a similar conclusion that eliminating commuting was the way to go, or that we need to re-engineer business to make things sustainable.
2 Jul 08
18:07
Dave Navarro
I am all over this. A few weeks ago I worked out an informal 2 days at home a week deal, and I’m loving it.
So is my wallet :-)
19 Jul 08
00:07
Derek Ralston
Great post- I am commuting 4 hours RT each day (train) right now, and recently negotiated working remotely on most Fridays… But it’s still a lot of traveling! Something has to change. But I think your line of work matters a lot… I am in consulting and face time is very important. But a lot of knowledge workers could work from home easily.
21 Jul 08
15:07
Brad Grier
Hey all, a bit of an update on my situation. After discussing things with my boss, we’ve come to an arrangement that ‘when needed’, working from home is an option.
The org. culture still isn’t on board with this concept yet, but it’s neat to know my boss is.
– Brad